WHO WE ARE
INFORMATION COLLECTED AND ITS USE
The information we collect via the Website may include:
Any personal details you knowingly provide us with through forms and our email, such as name, email, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
We do not store any credit card details.
When you are using our secure online payment pages your payment is processed by Sage Pay, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact them at www.sagepay.co.uk.
WHAT WE DO WITH YOUR INFORMATION
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation 2018 and other applicable laws. The details we collect will be used:
To process your order and to provide after sales service.
In certain cases, we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
• Email: firstname.lastname@example.org
• Telephone: 01423 864600
• Post: Mother Shipton’s, Prophecy House, High Bridge Harrogate Road, Knaresborough, HG5 8DD
*Please note normal working office hours are Monday – Friday. 09:00-17:00. The accuracy of your information is important to us. If you change email address, or any of the other information we hold on you is inaccurate or out of date, please contact us using one of the above methods