Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Opening Times

10am – 4.30pm Monday to Friday
10am – 5.30pm Saturday and Sunday

Last admission ONE HOUR BEFORE CLOSING

During May Half Term and Summer Holidays the park opens later every day until 5.30pm with last admission 4.30pm

Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Sage Pay)

Privacy Policy

Terms & Conditions

Privacy Policy

PRIVACY POLICY

WHO WE ARE

In this privacy policy references to "we", "us" and "our" are to Mother Shipton’s. References to "our Website" or "the Website" are to mothershipton.digitickets.co.uk.

INFORMATION COLLECTED AND ITS USE

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, email, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

When you are using our secure online payment pages your payment is processed by Sage Pay, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact them at www.sagepay.co.uk.

WHAT WE DO WITH YOUR INFORMATION

Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation 2018 and other applicable laws. The details we collect will be used:

To process your order and to provide after sales service.

In certain cases, we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

COOKIE POLICY

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

In general, we use cookies and our records of the pages users have visited to gather information about all our users collectively, such as what areas users visit most frequently and what services are accessed most. We only use such data in the aggregate, it is not personally identifiable to you. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for our users and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

YOUR RIGHTS

Any questions you may have regarding your privacy and this privacy policy can be submitted to Mother Shipton’s Limited via the following ways*:

• Email: info@mothershipton.co.uk

• Telephone: 01423 864600

• Post: Mother Shipton’s, Prophecy House, High Bridge Harrogate Road, Knaresborough, HG5 8DD

*Please note normal working office hours are Monday – Friday. 09:00-17:00. The accuracy of your information is important to us. If you change email address, or any of the other information we hold on you is inaccurate or out of date, please contact us using one of the above methods

OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to websites owned by Mother Shipton’s Limited‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from one of our websites. In addition, if you linked to one of our websites from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Trouble with your purchase? Contact Mother Shipton's Cave

info@mothershipton.co.uk 01423 864600

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Mother Shipton's Cave

Company Name: Mother Shipton’s Limited