FAQs / Help
You will be emailed an order confirmation that will include your unique booking reference number. You will need to make a note of this booking reference number and the name of the person who made the booking. We suggest printing out the confirmation email. ID may be required.
Yes, dogs are welcome in all areas of the park apart from the adventure playground which is clearly signposted. Out of respect for other visitors, we ask that dogs are kept on a lead at all times.
Contact Mother Shipton’s directly on 01423 864600 or email firstname.lastname@example.org Alternatively contact us on social media @mothershiptons.
Most of the attraction is outdoors. There is a building at the far end of the attraction which houses the gift shop and museum, which is subject to government restrictions on non-essential retail.
There are toilets and baby changing facilities at the park entrance ONLY. There are portaloos available in the middle of the park near the adventure playground.
The cave and petrifying well are NOT wheelchair accessible. The Cave and Petrifying Well are both natural rock formations, situated in the centre of a mile-long, woodland park. Access can only be gained via three sets of twenty-five steps. All steps are outside and have handrails. There are rest areas between with seats provided. The attraction, however, may not be suitable for people with impaired mobility.
Due to the current sitation, all tickets must be booked online.
We offer discounted rates for pre-booked school education groups of 15 or more. For more information see the education page on our website.
At the moment there are no further discounts. Please be aware of the accessibility for the attraction www.mothershipton.co.uk/plan-your-visit
Children follow a themed trail through the park. There are props and displays along the way.
Unfortunately, tickets are non-refundable and non-transferable.
If the park is closed due to lockdown measures, flooding or high winds, this will be posted on the website as early as possible. In this instance visitors should contact Mother Shipton’s directly on 01423 864600 to change the date of their visit. It is the visitor’s responsibility to check the website for up to date information before visiting.
Check the tickets have not gone in to your junk mail. If you still do not have them call a member of our team on 01423 864600 and they will be able to help.
Visitors are able to pay by card in all areas.
Yes, there are plenty of picnic areas and benches throughout the park.
Half of the attraction is pushchair friendly. We have 3 flights of steps with 25 steps on each. There’s a pushchair shelter provider before the steps.
How can I purchase a Gift Voucher?
Gift Vouchers are available to purchase through the Mother Shipton's website. Please note that gift vouchers can only be purchased online.
What happens when I purchase a Gift Voucher?
On completion of your order you will be emailed an order confirmation with an order reference number.
The recipient of the Gift Voucher will also receive an email with your special message, voucher code and instructions on how to use their voucher.
Do you offer refunds on Gift Vouchers?
No. Gift Vouchers are non-refundable and cannot be exchanged for cash.
I have been given a Gift Voucher, what can I purchase?
Gift Vouchers can only be used to purchase admission tickets and events through the Mother Shipton's website. Please note that gift vouchers can only be used to purchase tickets online and cannot be used at the Main Gate, in the Gift Shop or on Food & Drink on site.
Gift Vouchers cannot be exchanged for cash.
How long is the Gift Voucher valid for?
Gift Vouchers are valid for 12 months from the date of purchase.
How many times can I use my Gift Voucher?
Gift Vouchers can be used more than once if the value of the first transaction is less than the value of the gift voucher.
Gift Vouchers can be used against a transaction which is more than the value of the gift voucher. The remaining balance can be paid using card.
You will need to contact us to book in for a session using your change of date or complimentary ticket. To do so, please email email@example.com