FAQs / Help
Visitors can park at Conyngham Hall which is across from the entrance to Mother Shipton’s. We DO NOT have parking facilities on site during the Christmas event. Information about Conyngham Hall can be found here: https://www.visitharrogate.co.uk/visitor-info/conyngham-hall-long-stay-car-park-p1272601
No, only part of the site is open for the event. Visitors WILL NOT have access to Mother Shipton’s Cave, Petrifying Well or adventure playground.
No, we can only accept online bookings in advance. Bookings can be made up until midnight on the evening before a visit.
Please arrive half an hour before your booked time slot. This ensures you have enough time for the festive activities before your slot to see Santa.
Santa’s Grotto is located inside, however, the rest of the event is outside. We recommend you wrap up warm with sensible footwear.
Dogs are NOT allowed in any area of the site during Christmas opening hours.
You will be emailed an order confirmation that will include your unique booking reference number. You will need to make a note of this booking reference number and the name of the person who made the booking. We suggest printing out the confirmation email. ID may be required.
There is a car park on site which costs £2, payable on entry. We cannot guarantee parking during busy periods.
Yes, dogs are welcome in all areas of the park apart from the adventure playground which is clearly signposted. Out of respect for other visitors, we ask that dogs are kept on a lead at all times.
Dogs are NOT allowed in to the park during the Christmas experience.
Contact Mother Shipton’s directly on 01423 864600 or email email@example.com Alternatively contact us on social media @mothershiptons.
Most of the attraction is outdoors. There is a building at the park exit which houses the gift shop and museum.
There are toilets and baby changing facilities at the park entrance ONLY. There are portaloos available in the middle of the park near the adventure playground.
The cave and petrifying well are NOT wheelchair accessible. The Cave and Petrifying Well are both natural rock formations, situated in the centre of a mile-long, woodland park. Access can only be gained via three sets of twenty-five steps. All steps are outside and have handrails. There are rest areas between with seats provided. The attraction, however, may not be suitable for people with impaired mobility. A single adult with a pushchair may experience some difficulty depending on the design of the pushchair.
Disabled visitors and max card holders receive a 15% discount if the relevant documentation is shown on entry. 1 carer receives a 15% discount per badge/card holder.
Yes, we offer discounted rates for pre-booked groups of 15 or more. This includes school and education group visits. For more information see the education page on our website.
You do not need to pre-book for events, however online tickets offer a discount compared to admission at the gate. We cannot guarantee parking spaces during busy periods.
Children follow a themed trail through the park. They are able to interact with props and actors at various points throughout. 2019 events include: Hoppy Easter Adventure Trail; May Half Term, Unicorns and Dinosaurs; Summer Holidays, Witches and Wizards and Halloween.
Unfortunately, tickets are non-refundable and non-transferable.
If the park is closed due to flooding or high winds, this will be posted on the website as early as possible. In this instance visitors should contact Mother Shipton’s directly on 01423 864600 to change the date of their visit. It is the visitor’s responsibility to check the website for up to date information before visiting.
Check the tickets have not gone in to your junk mail. If you still do not have them call a member of our team on 01423 864600 and they will be able to help.
Visitors are able to pay by card at the main entrance and the gift shop. During weekends and school holidays drinks and snacks are available to purchase near the adventure playground, this is CASH ONLY.
Yes, there are plenty of picnic areas and benches throughout the park.